Christian Brothers Automotive Ranks #1 in Customer Satisfaction in Segment of the J.D. Power 2022 Aftermarket Service Index for Third Consecutive Time
HOUSTON – Built upon the foundation of creating an uncommonly great experience for guests in need of automotive service and repair, Christian Brothers Automotive Corporation continues to set the pace for the industry when it comes to achieving customer satisfaction. For the third consecutive time, Christian Brothers Automotive is #1 in Customer Satisfaction Among Aftermarket Full-Service Maintenance and Repair Providers in the J.D. Power 2022 U.S. Aftermarket Service Index (ASI) Study*.
In the study of 9,979 vehicle owners, respondents were asked to rate each service provider on seven factors: ease of scheduling/getting vehicle in for service, fairness of charges; service advisor courtesy; service advisor performance; service facility; time to complete service; and quality of work.
“At Christian Brothers Automotive, we pride ourselves on delivering the Nice Difference® to our guests, by providing them with honest and transparent auto service and treating them as our neighbors,” said Donnie Carr, president of Christian Brothers Automotive. “To be ranked #1 again by J.D. Power is a testament that our people-first approach to customer satisfaction is resonating with our communities. This award reflects our continued commitment to being a brand that guests enjoy doing business with.”
Christian Brothers’ unique approach to customer service, coined as its “Nice Difference®, focuses on creating an enjoyable guest experience by providing transparent, honest service that keeps customers in control of their vehicle repair and care. The people-first car care brand works to foster positive guest experiences at every location by offering access to free Wi-Fi, complimentary shuttle services, and other amenities as customers wait for their car services to be completed.
As part of its commitment to delivering automotive service that goes above and beyond what customers have come to expect out of the car care industry, Christian Brothers also offers an extended warranty program on car repairs and services completed at all locations nationwide as part of its Nice Difference® , ensuring customer trust is earned on all services and repairs made Christian Brothers’ technicians.
Now in its third year following its debut in 2019, the annual J.D. Power U.S. Aftermarket Service Index (ASI) Study measures customer satisfaction with aftermarket service facilities, providing a numerical index ranking of the highest-performing U.S. aftermarket service facilities. Performance in three segments—full-service maintenance and repair; quick oil change; and tire replacement—is based on the combined scores for seven factors that comprise the vehicle owner service experience.
This year, Christian Brothers Automotive earned the top score of 825, solidifying its win in highest customer satisfaction for full-service maintenance and repair by a margin of 5 points over the segment’s runner-up.
“As American consumers emerge from the pandemic, the demand for automotive service is on the upswing, and their service expectations remain high,” said Leonard Martin, Director of Automotive Retail at J.D. Power. “This research confirms that independent specialty service providers still have a strong place in the market, especially if they emphasize strengths that include convenient locations and ease of doing business.”
Christian Brothers Automotive is a professional automotive maintenance and repair company that has made an enormous impression on the industry. The brand strives to take the hassle out of maintaining a vehicle by making it a positive experience for customers and providing knowledgeable, honest and genuine car care expertise as part of their services.
For more information on the J.D. Power 2022 U.S. Aftermarket Service Index (ASI) Study, visit: https://www.jdpower.com/business/press-releases/2022-us-aftermarket-service-index-asi-study
For more information about Christian Brothers Automotive, visit: https://www.cbac.com.
*Christian Brothers received the highest score for aftermarket full service maintenance and repair in the J.D. Power 2019, 2021-2022 and 2022 Aftermarket Service Index (ASI) Satisfaction Studies of customer satisfaction with automotive aftermarket service providers. Visit jdpower.com/awards.
About Christian Brothers Automotive Corporation
Dedicated to its brand mission “To love your neighbor as yourself,” Christian Brothers Automotive has firmly planted its roots in faith, honesty and trust, which have set it apart in the auto services and repair industry. With its guiding principles instilled from the very first location in 1982, Christian Brothers Automotive has successfully expanded to more than 265 locations across 30 states. The Houston-based company delivers a variety of professional auto-care experiences including upkeep, maintenance, and repair.
About Christian Brothers Automotive – Collierville
Jimmy and Mary Turner own the local Christian Brothers Automotive at Eastley St. and Poplar. Jimmy first moved to Collierville in 1991. He and Mary married in 2004, and their journey with CBA began in late 2013, eventually taking over the Collierville shop in April of 2014. Mary and Jimmy live, work, and worship locally; and they are very involved in the community by supporting several non-profits including The Women’s Advocacy Center, Collierville Food Bank, and My Town Miracles. Jimmy also serves and has served on several local boards: the YMCA at Schilling Farms, Collierville Parks & Recreation Advisory Board. He has been in the Rotary Club of Collierville since 2015 serving as President from 2019-2020 and on the board of the Collierville Rotary Foundation. He currently serves as chairman on the board of the Collierville Chamber of Commerce (serving in various capacities since 2019). The Lord has put together a sweet family for Mary and Jimmy. They have two children, a daughter-in-law, son-in-law, and three grandchildren. Jimmy also serves as an elder at Piperton Baptist Church.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.